FORMAT -E
SRM
VALLIAMMAI ENGINEERING COLLEGE
(An Autonomous Institution)
SRM Nagar, Kattankulathur-603203
ER: SRMVEC/DMS/IV REPORT /EVEN 2025 -26/12
09.03.2026
Department of Management Studies
Report on Industrial Visit
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Date(s) of Event
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: 04.03.2026 |
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Title of the Event |
: Industrial Visit to LOTTE India corporation Limited- Korattur Branch |
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Beneficiaries |
: I Year MBA –Sec 1 Students
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Objective
Outcome |
: The Objectives of the Visit, · To understand the manufacturing process of Lotte Choco Pie. · To study plant layout and operational workflow. · To observe quality control and hygiene practices. · To examine employee welfare measures, including the crèche facility. · To gain practical knowledge of production management.
: The visit enabled students to gain practical insight into manufacturing processes, automation, and quality practices, while enhancing their understanding of industrial safety and sustainability.
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No of Participants |
: 43 students |
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Convener |
: Dr. Venkata Sai Srinivasa Rao Muramalla
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Coordinator |
: Dr. J. Anand Mr. K.N. Haridharan Dr. S. Yuvasree
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Encl:
1. Report of the Event
Signature of Coordinator Head of the Department Principal
SRM VALLIAMMAI ENGINEERING COLLEGE
(AN AUTONOMOUS INSTITUTION)
DEPARTMENT OF MANAGEMENT STUDIES
REPORT ON INDUSTRIAL VISIT TO
LOTTE India Corporation Limited - Korattur Branch
1. Introduction
As part of the MBA curriculum, our class visited the Korattur manufacturing unit of Lotte India Corporation Limited. The objective of the visit was to understand the production process, operational management, quality standards, employee welfare measures, and overall plant functioning. The visit provided practical exposure to large-scale manufacturing operations, especially in the confectionery sector.
We have welcomed by Lotte India Corporation Limited HR Ms. Induja, the manufacturing head explained the process of making Lotte Choco Pie, including baking the cake layers, adding marshmallow filling, and coating it with chocolate.
2. Company Profile
Lotte India Corporation Limited is a leading confectionery manufacturer in India and a subsidiary of the global conglomerate Lotte Group. The company is well known for products like Choco Pie, Lotte Eclairs, and other confectionery items. The Korattur branch, located in Chennai, Tamil Nadu, is one of the major production units focusing on the manufacturing of Lotte Choco Pie. The plant is equipped with modern machinery and follows standardized production and quality control systems.
3. Objectives of the Visit
1. To understand the manufacturing process of Lotte Choco Pie.
2. To study plant layout and operational workflow.
3. To observe quality control and hygiene practices.
4. To examine employee welfare measures, including the crèche facility.
5. To gain practical knowledge of production management.
4. Product Observed – Lotte Choco Pie
The main product observed during the industrial visit was Lotte Choco Pie, a soft cake snack consisting of two cake layers with marshmallow filling coated with chocolate.
5. Manufacturing Process of Lotte Choco Pie
The production process is continuous and highly automated. The key stages observed are as follows:
5.1 Raw Material Procurement:
Major raw materials include:
1. Wheat flour
2. Sugar
3. Cocoa powder
4. Milk solids
5. Vegetable oil
6. Emulsifiers and flavoring agents
All raw materials are tested in the quality control laboratory before entering the production line.
5.2 Batter Preparation:
The ingredients are mixed in large industrial mixers under controlled temperature and time conditions. The batter consistency is carefully monitored to maintain uniform texture.
5.3 Baking Process:
The prepared batter is deposited onto trays and passed through automated ovens. The cakes are baked at regulated temperatures to ensure uniform softness and structure.
5.4 Cooling:
After baking, the cake layers pass through cooling conveyors to bring them to room temperature before filling.
5.5 Marshmallow Filling:
A layer of marshmallow cream is deposited between two cake layers using automated sandwiching machines.
5.6 Chocolate Coating:
The assembled cake sandwich is passed through a chocolate enrobing machine where it is fully coated with liquid chocolate.
5.7 Cooling Tunnel:
The coated Choco Pies move through a cooling tunnel where the chocolate solidifies.
5.8 Packaging:
The finished products are automatically packed in individual wrappers, followed by secondary packaging into cartons. Batch numbers and manufacturing dates are printed for traceability.
6. Quality Control Measures:
The Korattur plant follows strict quality control procedures:
o Raw material testing before production.
o In-process quality checks during baking and filling.
o Weight and size verification.
o Hygiene checks for workers.
o Finished product inspection before dispatch.
The plant maintains high standards of cleanliness and food safety practices.
7. Plant Layout and Operations:
The factory follows a product layout system suitable for mass production. The workflow is linear and systematic, ensuring smooth movement from raw material storage to final packaging. Automation minimizes manual intervention and reduces production time.
8. Employee Welfare Measures:
One notable observation during the visit was the crèche facility provided for workers.
8.1 Crèche Facility:
The company has established a crèche within the premises to support working mothers. Key features include:
o Safe and hygienic environment
o Trained caretakers
o Adequate space and ventilation
o Basic medical support
o Play and rest areas for children
This facility helps employees maintain work-life balance and improves employee satisfaction and productivity.
8.2 Other Welfare Measures:
o Clean canteen facilities
o Safety equipment and uniforms
o Regular health check-ups
o Training and development programs
9. Safety Measures
o Workers are required to wear hairnets, gloves, and uniforms.
o Restricted entry to production areas.
o Fire safety equipment installed throughout the plant.
o Emergency exits clearly marked.
10. Learning Outcomes
The industrial visit helped in:
Understanding real-time production management.
o Learning about quality assurance systems.
o Recognizing the importance of employee welfare initiatives.
o Connecting theoretical knowledge with practical industrial operations.
11. Conclusion
The industrial visit to the Korattur branch of Lotte India Corporation Limited was highly informative and beneficial. The systematic production process of Lotte Choco Pie, strict quality standards, and employee-friendly policies reflect effective operational management. The presence of a crèche facility demonstrates the company’s commitment toward employee welfare.
Overall, the visit provided valuable exposure to large-scale manufacturing practices and enhanced our understanding of industrial operations in the confectionery sector.
Interaction with Company Officials:
During our visit to the Korattur plant of Lotte India Corporation Limited, we asked the production and quality team several questions regarding their standards and operational practices. The responses are summarized below.
1. What Quality Standards Are They Using?
The company follows internationally recognized food safety and quality management systems. The key standards followed include:
o ISO 22000 – Food Safety Management System
o HACCP (Hazard Analysis and Critical Control Points) principles
o FSSAI guidelines as per Indian food safety regulations
The plant maintains strict hygiene control in production areas. Regular internal audits are conducted to ensure compliance. Critical control points such as baking temperature, chocolate coating temperature, and packaging hygiene are continuously monitored.
Batch coding and traceability systems are also maintained so that each product can be tracked from raw material stage to final distribution.
2. How Do They Store Their Raw Materials?
The storage of raw materials is systematic and well organized. Dry ingredients like flour, sugar, and cocoa powder are stored in a temperature-controlled dry warehouse. Perishable materials such as milk solids and certain additives are stored in controlled temperature storage areas. All materials are stored on pallets to avoid direct contact with the floor. FIFO (First In, First Out) method is followed to prevent expiry issues. Each material is labeled with batch number, date of receipt, and expiry date. Separate storage areas are maintained to avoid cross-contamination.
3. How Do They Safely Transport Finished Goods Across India?
Finished products such as Lotte Choco Pie are transported using structured logistics planning. Products are packed in moisture-resistant primary packaging and strong secondary cartons. Cartons are stacked properly on pallets to prevent damage. Vehicles used for transport are clean, covered, and suitable for food products. Temperature-sensitive handling is ensured during transit. Proper documentation including batch details and dispatch records is maintained. The company works with authorized distributors and logistics partners to ensure timely and safe delivery across India.
4. How Are Damaged or Defective Products Separated and Disposed?
The company has a clear procedure for handling damaged or rejected products.
Identification:
o Defective products are identified during in-process inspection or final quality checks.
o Products damaged during packaging or storage are separated immediately.
Segregation:
o Rejected products are kept in a separate quarantine area.
o They are clearly marked to prevent accidental mixing with good stock.
Disposal:
Products that cannot be reprocessed are safely destroyed as per food safety guidelines. Disposal is done following environmental and regulatory standards. Proper documentation is maintained for audit purposes. This system ensures that only safe and quality-approved products reach consumers.
Conclusion of Interaction:
The discussion with company officials helped us understand that quality control, systematic storage, safe transportation, and proper waste management are integral parts of their operations. The company maintains high standards to ensure food safety and customer satisfaction while also complying with Indian regulatory requirements.
Acknowledgement
The Department of Management Studies expresses sincere gratitude to the Management, Director, Principal, Vice Principal, and Head of the Department, Dr. Venkata Sai Srinivasa Rao Muramalla, for their continuous support. Special thanks to the Industrial Visit Coordinators Dr. J. Anand and Mr. K.N. Haridharan, Dr.S.Yuvasree, Lotte India Corporation Limited and hospitality in organizing this insightful and educational visit, which greatly benefited the participating MBA students.
Industrial Visit Coordinator Head of the Department
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